How do business narrative techniques work? They involve the process of collecting and listening to people’s stories in the workplace and using these stories to understand what is really happening. This process creates the conditions for people to develop the resolve to make a change and solve what seemed like intractable problems. Leaders can also learn to tell better stories to enhance their ability to communicate important values and beliefs fundamental to the organisation’s culture.

Anecdote uses business narrative and related approaches—based on the disciplines of complexity science and knowledge management—because they reflect the messiness of what happens in an organization and represent the natural way people share what they know. Stories engage people at a meaningful level and build resolve in an organisation to implement change. They help identify the most effective actions that people and organisations can take to achieve desired outcomes.

Regarded as a leader in the practical applications of business narrative, Anecdote is often asked to speak at conferences, breakfast briefings and internal company and departmental meetings. According to Technorati.com, Anecdote’s blog is the most highly regarded in the world on business narrative and among the top-ten on change management.

Based in Melbourne and Canberra, Australia, Anecdote supports projects throughout Australia and New Zealand as well as the U.S, Canada, UK and Southeast Asia. Anecdote’s client list includes numerous blue-chip companies and government organisations, such as IBM, Cadbury Schweppes, Australian Army, BHP Billiton, Rio Tinto, Thiess, AstraZeneca and National Australia Bank.