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Technologies for knowledge management

Posted by Shawn Callahan - 17/10/07
Filed in Collaboration.

There's been a lot written on this topic; probably too much because if someone asked, “What technologies should I be thinking about to do knowledge management?” you would be hard press to find a simple answer. Of course the answer is, “It depends.” But that's unhelpful. If I were asked this question I would say, consider the following:

Have I missed any biggies?

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Comments

Um, web content management? :-)

James

Posted by: James Robertson at October 17, 2007 7:00 PM

Do organisations really need web content management? ;-)

Posted by: Shawn Callahan at October 17, 2007 11:13 PM

I would like to suggest that many organizations really do need Web content management technologies, particularly if they have multiple web sites or independent or competing business units.

The second knowledge management question might be to ask whether the organizations recognize the need for any of the content management technologies (WCM, ECM, DCM). A similar question applies to search technologies (Desktop, Google and its competitors, search appliances, unstructured vs. semantic, etc.).

I am afraid that even determing how to ask these KM questions is situated in the practice and culture of the organization - what has been called the "mangle of practice."

Posted by: tjoyce at October 19, 2007 12:49 AM

A chair, so others can sit down beside us?

A coffee machine - or good ole' fashioned water-cooler?

A cool photo that prompts an opening question?

An open door?

Space?

Sorry, just having fun with technical 'meaning' ;)

Posted by: ken at October 19, 2007 4:00 AM

I'd include web conferencing and video conferencing, and a recording and editing capability (both audio and video) to produce videos, podcasts and webcasts from the conferences, etc...

Posted by: Keith De La Rue at October 19, 2007 10:39 AM

Hi to you all!
I would like to post that you have named basic KM technologies.
However, I would like to make just one note.
Trough my master research at the one of the biggest TELCO company - T-Com in the field of customer care ( the most knolwedge work intensive department) I confirmed actually what the Tomas Davenport allready stated - despite of all tehnologies the most used communication channel ( basics of KM) is personal, telephone contact...

Posted by: josip maric at October 26, 2007 12:45 AM

 

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