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Just a warning to everyone out there who is using the term “Yellow Pages” to describe the people directories you might develop to implement knowledge …

I was reading Ambient Findability this morning at breakfast and found this law posited by Calvin Mooers in 1959. An information retrieval system will tend …

Last year I wrote this short paper arguing that communities of practice were an effective strategy to transfer tacit knowledge. This week we gave the …

I used to work with Jimmy Kwang at IBM. He was a terrific supporter of the Cynefin Centre and I must say a terrific host. …

We are running a series of breakfast seminars in the coming weeks, exploring the use of narrative techniques for knowledge retention. It will be a …

On the weekend I created this presentation about how we got started and I describe some of the projects we’ve done. There are five parts. …

I’ve been keeping my eyes open for something entertaining to read on a long plane journey. I’m a fast reader and easily bored so the …

Annette Simmons, in her excellent book The Story Factor, warns us from adopting ‘the story voice.’ You know the one. The narrator starts by saying …

I read Bob Sutton and Jeff Pfeffer’s book, Hard Facts: Dangerous Half-thruths & Total Nonsense, and I was concerned managers would think that you could …

We’re currently working on a knowledge project with a client, part of which involves setting up a collaborative environment for managing and editing content – …