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Here are 14 questions to help you decide what to do in your KM initiative
Filed in Knowledge.
I’m reading Stealth KM: Winning Knowledge Management Strategies for the Public Sector. It’s a well written and comprehensive approach to implementing KM. And the author, Niall Sinclair, understands public sector environments. My only criticism would be its overemphasis on capturing knowledge but this is a minor point because there is a lot of good, practical advice on how to get your KM program up and running.
I love good questions so when I read Nial'’s “checklist of process improvement criteria” I thought they make a good set of questions to ask when trying to decide what aspect of KM might you implement for a specific business unit. Here are the 14 questions:
- What do people know?
- What people do not know?
- How to best leverage people’s knowledge?
- How to convince people to share knowledge?
- How to map what people know to a business process?
- How to fill knowledge gaps?
- How to capture unique knowledge?
- How to prevent knowledge loss unless such loss is planned abandonment?
- To whom or what to turn when people need to fill a knowledge gap?
- How to get people the knowledge they need, when they need it?
- How to repair knowledge processes if they fail?
- How to capture and advocate lessons learned and best practices?
- How to value unique and proprietary corporate knowledge?







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