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24/11/06 |

Here are 14 questions to help you decide what to do in your KM initiative

By Shawn Callahan. Follow me on Twitter. Filed in Knowledge.

I’m reading Stealth KM: Winning Knowledge Management Strategies for the Public Sector. It’s a well written and comprehensive approach to implementing KM. And the author, Niall Sinclair, understands public sector environments. My only criticism would be its overemphasis on capturing knowledge but this is a minor point because there is a lot of good, practical advice on how to get your KM program up and running.


I love good questions so when I read Nial'’s “checklist of process improvement criteria” I thought they make a good set of questions to ask when trying to decide what aspect of KM might you implement for a specific business unit. Here are the 14 questions:



  • What do people know?

  • What people do not know?

  • How to best leverage people’s knowledge?

  • How to convince people to share knowledge?

  • How to map what people know to a business process?

  • How to fill knowledge gaps?

  • How to capture unique knowledge?

  • How to prevent knowledge loss unless such loss is planned abandonment?

  • To whom or what to turn when people need to fill a knowledge gap?

  • How to get people the knowledge they need, when they need it?

  • How to repair knowledge processes if they fail?

  • How to capture and advocate lessons learned and best practices?

  • How to value unique and proprietary corporate knowledge?

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