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Steve Denning has compiled some of his recent posts on list-servs like com-prac and made the compilation available on his website. He covers the following topics:

• Is a request for the ROI of COPs legitimate?
• Is ROI the right measure for CoPs?
• Do stories support numbers or vice versa?
• What’s the motive behind asking “what’s the ROI?”
• Does the ROI help when it comes to the crunch?
• The problems of the worst CoPs

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