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| 28/02/05 | | New white paper: connecting people with content |
Organisations are still jumping to the conclusion that they absolutely need a ‘knowledge repository' to successfully harness employee know-how. While a database (let’s be honest with ourselves, it’s just a database) can be an important part of a knowledge solution, by itself, it’s typically an expensive waste of time. This white paper provides an alternative approach where content generated by subject matter experts (SME) creates new social networks, which in turn can provide useful pointers to content held in the ‘knowledge repository.’ People access the database at points recommended by the subject matter expert in context of the seeker’s current need. It’s a type of social indexing. While the paper takes a sales force application area, the solution is widely applicable.
The beauty of the solution is that it relies on simple and inexpensive software (blogs and RSS aggregators). Feel free to contact me if you would like to know more on how you might implement this solution in your organisation. In particular, how might you motivate SMEs to participate.
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» Connecting people with content from Column Two
Shawn Callahan has written an article on getting information to the sales force, without the use of a 'knowledge repository'. To quote: Organisations are still jumping to the conclusion that they absolutely need a 'knowledge repository' to successfully... [Read More]
Tracked on March 1, 2005 8:46 AM
» Connecting People, Managing Knowledge With Content from CorporateBloggingBlog
Bloggers could act as Subject Matter Experts internally. In that way, they could become key players in an organization's knowledge management. [Read More]
Tracked on March 1, 2005 6:27 PM
» Creating "subject matter experts" at your company from jason pettus [metafeed]
From Anecdote, an Australian consultancy for "company knowledge:" How to harness the inherent knowledge of your internal staff through blogs and wikis. Their solution is simple and ingenious... [Read More]
Tracked on March 4, 2005 3:03 AM
» Connecting People With Content from Broadband and Me
Julian spots this little gem: Connecting People With Content Shawn Callahan points to his own white paper Using Content To Create Connections Among People [PDF] that advocates (in a style accessible to the non-techie) the use of blogs, feeds and... [Read More]
Tracked on March 10, 2005 11:00 PM
» Connecting people through content from Knowledge Jolt with Jack
Shawn Callahan of Anecdote, pty has written an interesting white paper on how blogging can be used to enhance the performance of a sales and service organization, "Connecting People with Content." [Read More]
Tracked on May 28, 2005 2:40 AM